This Privacy Policy describes how NEXLABEL ("we", "us" or "our") collects, uses, stores, shares and protects your personal information when you access or use the Platform. It applies to all users and forms part of, and should be read together with, our Terms of Service.

By using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with how we handle personal information as described here, please do not use the Platform.

We collect information that you provide directly to us, such as your name, date of birth, contact details, account credentials, payment and banking information, and identity-verification documents. We also collect information automatically as you use the Platform, including gameplay and transaction history, device and browser details, IP address and approximate location.

In some cases we receive information from third parties, such as payment providers, identity-verification services and fraud-prevention partners, to help us operate the Platform securely and comply with our legal obligations.

We use your information to create and manage your account, process deposits, withdrawals and wagers, verify your identity and age, deliver promotions and rewards, provide customer support, and personalise and improve your experience.

We also process your information to protect the security and integrity of the Platform, detect and prevent fraud and money laundering, enforce our Terms, and comply with applicable legal, regulatory and licensing requirements.

Where required by applicable data-protection law, we process personal information on one or more of the following legal bases: the performance of our contract with you; compliance with our legal and regulatory obligations; our legitimate interests in operating a secure and lawful platform; and, where relevant, your consent — which you may withdraw at any time.

We use cookies and similar technologies to keep you signed in, remember your preferences, measure performance and understand how the Platform is used. Some cookies are essential for the Platform to function, while others help us improve and personalise your experience.

You can manage or disable cookies through your browser settings, but please note that certain features may not work correctly if you do so.

We do not sell your personal information. We may share it with trusted service providers who process data on our behalf (such as payment, hosting, analytics and verification partners), with regulators, auditors and law-enforcement authorities where legally required, and with third parties in connection with a merger, acquisition or reorganisation.

All service providers are required to handle your information securely and only for the purposes we specify.

We implement appropriate technical and organisational measures designed to protect your personal information against unauthorised access, alteration, disclosure, loss or misuse. These include encryption in transit, access controls and ongoing monitoring.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as your account is active and thereafter for as long as necessary to fulfil the purposes set out in this Policy, including to comply with our legal, regulatory, tax, accounting and anti-money-laundering obligations. When information is no longer required, we securely delete or anonymise it.

Depending on your jurisdiction, you may have rights in relation to your personal information, including the right to access, correct, update or delete it, to restrict or object to certain processing, to data portability, and to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us through our Support page. We may need to verify your identity before responding, and some rights may be limited by our legal and regulatory obligations.

Your information may be processed and stored in countries other than your own, where data-protection laws may differ. Where we transfer personal information internationally, we take steps to ensure it remains protected in accordance with this Policy and applicable law.

The Platform may contain links to third-party websites or services that we do not control. This Policy does not apply to those third parties, and we encourage you to review their own privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The latest version will always be available on this page with its effective date.

If you have any questions or concerns about this Policy or how we handle your personal information, please contact our customer support team through the channels listed on our Support page.